The last thing our plant service providers want to experience is an alarm system going off. Is not only alarming for them but embarrassing to activate an alarm system of a home that is not yours. We also do not want to add distress to your neighbors or pets. If you are not going to be present and if your home has an alarm system it would be great to consider the below steps to prevent the alarm from being triggered: 

If you have an alarm system, please make sure to:

• Create a special code for the plant service provider to turn on/off the alarm system and provide clear instructions how to set the alarm back on.
• Have someone present to set the alarm off/on.
• Set the alarm system to turn off during the appointment and on after service.
• If their is a front desk personnel in the building you reside, please work with them to provide us access to the unit by turning the alarm off and on. 

Loading Dock: With specific services, we will be required to unload some of the materials near an elevator,  by stairs or building entrance. If your building/home has a loading dock or an elevator under key/code, we ask you to please work the logistics with the front desk personnel to provide us access to it and provide them our company name, Micro Plant Studio.

Parking: Clients that reside in dense areas, with lack of parking spaces, are responsible for making a parking space available within the building or cover the fee for parking in a garage and any other transportation related fees incurred. 

It is our goal to create a safe space for every member of our team and your pets. Overall, all of our team members are pet friendly. Pets are an extension of the family. We understand some pets are very protective of their space and love interacting with things in their surrounding. When plants are being serviced, unexpectedly, sometimes leaves might end up dropping on the floor, and if the pets are around they might become curious and end up eating them, and having a reaction to it. For this reason, we prefer if the pets are not around within the space we are providing the service in. 

Suggestions for protecting the plant consultant and your pet, we highly suggest the following:    

• Place your pets in a safe space to avoid interference with the plant service provider, this applies if you are going to be present or absent during the consultation or plant service.
• If you are not present, please place a note on the door stating the type of pet that is inside, if present, inform the person providing the service prior to going into your home. The plants to be serviced should be placed away from the area of the pet, a neutral space.
• Once the service has been completed, our consultant will walk around and make sure no pieces of leaves are on the floor, we ask the pet owner to do the same. Go team work! 

In preparation for the consultation, we will need photos of the plants to be serviced and a picture of the space where they are displayed. The photos can be uploaded when scheduling your plant service. The system will walk you through it. The photos will provide us with a general idea of sizes of the plants and type of plants that will be serviced. 

Type of photos to upload:

• Photos showing the whole plants
• Detail photos of the plants
• Photo of the space

In order for us to be effective providing our services, the plant owner is responsible for assuring the plants are accessible by: 

• Placing all plants in spaces that are convenient to reach
• Removing any objects that might cause the service provider to trip over 
• Providing access to water supply line/faucet/sink

Creating a safe space to welcome the plant service provider is key.

• Keep six feet distance from your plant service provider
• Remove any object that might cause the provider to trip over
• Make sure to follow all pet suggestions
• Informing the service provider if the floor is wet/slippery

All sales are final. Services can be rescheduled within 3 days notice prior to your scheduled appointment by logging in to the online customer panel. If you are experiencing challenges logging in or rescheduling your appointment online, please give us a call at our studio 617 855 8785 or email us at info@MicroPlantStudio.com.

In preparation for repotting, please make sure the plants are not contaminated with bugs. Prior to accepting your plant for service, Micro Plant Studio’s team will inspect the plant to assure no bugs are found on the plant. Bugs have a tendency to spread quickly. For this reason, if notice the plant has bugs, the service will be refused until the plant has been disinfected from all bugs. For this reason, we ask you please send us picture of your plants as requested in our system. Take a look at our bug control services!

Before parking, please make sure to read all signage, keep an eye out for street cleaning and resident parking. During weekdays street parking is available for 2 hours, also meter parking is available. Also, if you are thinking to double park in-front of the studio, be very careful with the street code reinforcement personnel, they do ticket. 

We welcome pets as long they are leashed. Beware, we cary plants that are pet friendly and some that are not. For this reason, you assume all responsibility for the wellbeing of your pet and the safety of everyone in the studio. 

All sales are final. Services can be rescheduled within 3 days notice prior to your scheduled appointment by logging in to the online customer panel. If you are experiencing challenges logging in or rescheduling your appointment online, please give us a call at our studio 617 855 8785 or email us at info@MicroPlantStudio.com.